Frequently asked questions
We accept players from every Canadian province and territory where offshore gaming is permitted. You must follow the legal gambling age in your jurisdiction (19+ in Ontario, 18+ elsewhere).
Use the payment methods shown in Wallet → Deposit. Minimum deposit is C$20 unless a promo states otherwise.
Withdrawal speed depends on method, country and verification. First withdrawals may trigger additional checks, and crypto withdrawals depend on the selected network.
Yes. Canadian regulations require us to confirm identity, address and payment ownership. Upload documents via the secure portal and we will review them within 24 hours.
Absolutely. Head to Responsible Gaming in your profile to add daily, weekly or monthly deposit, loss, wager and session limits.
Sports offers may grant free bets, insured parlays or odds boosts. Unless noted, free bet stakes are not returned with winnings and expire after 7 days.
Open “My Rewards” to view progress, remaining wagering and expiry dates for every casino or sports promotion.
All games auto-resume from the last confirmed action. If the issue persists, contact support and quote the timestamp so we can investigate.
Visit Responsible Gaming → Self-exclusion to lock your account for six months or longer. Our support team can assist instantly.
Yes. We store information inside ISO 27001-certified facilities and encrypt every transfer with TLS 1.3.